- May 20, 2017
- 38
- 9
Does anyone have any issues with there gym not responding to emails or messages regarding concerns or questions you have?
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Does anyone have any issues with there gym not responding to emails or messages regarding concerns or questions you have?
As a customer, especially a new customer, I feel a reply within 24-48 hours max is within reason. Otherwise I would get the impression you really do not care about your business or potential new athletes.Coming from the other side - as a coach - while every situation is different.
If I'm eating dinner with my family, and I hear my phone go off that I have a new text or email - I'm not going to be jumping at the bit and dropping everything to answer an email that's probably not as time sensitive as a parent may think it is.
Many times I have been at the lake with my family, or doing something for the day with my friends or family and I see the email or call and I will reply much later.
As coaches, It's in my humble opinion that we shouldn't be expected to be at a parents beckon call the second they try to talk to us about Suzies shoes don't fit anymore what do you want us to do?
Now, devils advocate, If its the night before a competition and a parent has a concern, OF COURSE I am going to email or reply right away - but, if they're calling me for the address to the Georgia World Congress Center and I am in the middle of something .. Google is a beautiful thing!
I hope in my decade of coaching top athletes that I never made a parent feel like I wasn't approachable, that it wasn't ok to ask me why I made a decision I did, to tell me they didn't like the way I'd handled something, or even thank me. I certainly would have wanted to know.
God forbid a coach has a life to deal with, or real life issues to handle and cannot run to their phone every 12 minutes. Its extremely annoying when 75% of the questions asked are things are things we have have outlined in detail in a group me or in an email take the 60 seconds and read. Utilize your team moms if you have them, they are truly a Godsend.
I most definitely do not expect you to answer my text right away. I don't care if you don't even answer it same day. Take 48 hours if you like. But just plain ignoring me? Absolutely unacceptable. You are a professional providing a service I pay you for and if you'd like to continue to coach my child, it is your professional responsibility to answer my questions, in my opinion, or delegate someone else to do so. (And I don't mean you personally, obviously. Lol)
I get that completely but understand for every logical question by a parent there are 4 others that make you wonder is this even real life. I respond to every text, groupme, personal email, gym account email, insta DM, and Facebook message under the sun personally because I only have 60 kids so I have the luxury but some really make you wanna pull your hair out.