- May 28, 2013
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Entrepreneur published The 3 Things You Need to Do When You’ve Upset Your Customer, discussing how to make things right with a disgruntled customer. Tom Peters, an expert on customer service excellence, revealed that simply taking care of the customer after you make a mistake is a major key to customer retention.
Entrepreneur published The 3 Things You Need to Do When You’ve Upset Your Customer, discussing how to make things right with a disgruntled customer. Tom Peters, an expert on customer service excellence, revealed that simply taking care of the customer after you make a mistake is a major key to customer retention.
