How To Approach Coach About Issues

[cxcheermom]

How is the best way to approach a coach about issues without turning into " that" parent? We've been with a gym for 4+ years and have had no issues. This year there's new coaches and lots of changes- most are great! However there's a few issues I notice that are very discouraging and I'm hearing lots of murmuring from parents but no one wants to speak up. I know coaches getbombardedwith parents and "why are we doing this" etc. I trust my coaches to never question them however there's a few issues that I feel that should be addressed. How do you bring this to coach without becoming " that complaining" parent . do other gyms have a means to communicate suggestions without the coaches getting loaded with complaints?

 

[cupieqt]

Schedule a meeting. The best thing for this type of situation is a face to face. And make a list. Don't get bogged down with gossip either. Just state the facts and let them know how it's become a problem (parents are complaining making a negative environment, whatever else is going on) and let them know you want to be part of the solution because you love your gym home so much.

Give some praise on some of the things you really like too, so it's not an entirely negative meeting and you become "that mom". Sincere compliments will help butter them up a bit. It might help to soften the blow anyway.

And be prepared for them to be upset. Maybe even with you. But if the problem is bad enough and you feel like you can handle the issue the most sensitively and professionally then go for it. The reaction may be just what you need to either reinforce your love for the gym or give you just enough reason to look for another gym home.

Maintain your professionalism. Even if they don't it will speak volumes about the validity of your views. Stay calm and be cool!

Good luck

 

[Cheer Dad]

Cannot stress enough the remain calm part cupieqt mentioned. Keep your cool and do not react negatively or defensively if the owner lashes back.

Another thing to consider is if another parent would come as a witness.


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[CheerBank]

In addition to the great advice already given, I would stick to what was bothering you and not get into specifics about what you heard others discussing in the parent room.


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[cxcheermom]

Thanks everyone for your advice. Lucky to report I didn't have to say a word! The owner was already on top of everything and its already been taken care of! another reason why I love this gym!