Thats unfortunate. I've said many times on the boards, I'm blessed to have a wonderful rep, but I know they aren't all. What's most unfortunate is that you don't have the choice to switch. While I have a great experience, I would hate to be tied into anything without an option to go a different route! And even though we do have a great rep, I will add that I'm also on top of every single size that is typed into the computer. She gets my approval on every item for every girl from me, so that may help. Who knows she probably thinks I'm crazy, but our stuff comes out how I like it, so if I'm crazy oh well!